Central Heritage Resort & Spa Formerly Fortune Itc Resort Darjeeling | Darjeeling (West Bengal) ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Robertson Road, Darjeeling (West Bengal), India, 734101

Central Heritage Resort & Spa Formerly Fortune Itc Resort is a 4-star hotel featuring elegant colonial architecture, modern amenities, and a prime location near Mall Road. Guests can enjoy a spa, various dining options, and scenic views of the majestic Kanchenjunga. The resort also provides a games room and a dedicated children's playground.

Rooms & Amenities

The rooms at Central Heritage Resort & Spa are designed with wooden flooring and vintage decor, offering modern amenities such as a tea and coffee maker and soundproof walls. With views of the mountains, some accommodations have large glass windows that enhance the experience. The Super Premium Room with Balcony and Mountain View provides a serene escape with elegant wood-panelled interiors.

Dining & Leisure

Dining at Central Heritage Resort & Spa includes The Orchid restaurant, which serves Indian and continental cuisine. For leisure, guests can unwind in the lounge featuring a pianist, alongside a games room for table tennis enthusiasts. The spa offers a tranquil retreat with various treatments designed for relaxation.

Business & Event Facilities

Central Heritage Resort & Spa features well-equipped spaces for meetings and events, including the Regency Hall that can host up to 1000 guests. The multi-function hall is equipped with projectors, audio equipment, and heating, making it suitable for business gatherings and celebrations. The experienced team ensures personalized service for every event.

Local Area & Transportation

The resort is conveniently located within walking distance of the vibrant Mall and key attractions such as the Happy Valley Tea Estate and Japanese Peace Pagoda. Guests have access to nearby transport options, including the bus and taxi stand within a 5-minute walk. This Darjeeling (West Bengal) hotel stands out for its discreet service provided by staff trained in local culture.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe King Room

Max:

2 persons

185 sq. feet

Bed options:

1 King Size Bed

Shower

Heating

room details

Check Prices

Heritage King Suite

Max:

2 persons

410 sq. feet

Bed options:

1 King Size Bed

Mountain view

Shower

Heating

room details

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Deluxe King Room

Max:

2 persons

250 sq. feet

Bed options:

1 King Size Bed

Mountain view

Shower

Heating

room details

Check Prices

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Center

Darjeeling (West Bengal)1000 ft

Airports

Bagdogra (IXB) 44.2 mi

Bhadrapur (BDP) 58.4 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Free Wi-Fi

Free Wi-Fi in public areas

Parking

24-hour services

24-hour reception

24-hour security

Babysitting

General

Non-smoking rooms
Free Wi-Fi in public areas
No parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
24-hour security
Elevator
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness center
Pool tables
Darts
Table tennis

Guest Parking

Electric kettle

Services

Paid airport shuttle
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

Restaurant
Bar/ Lounge area

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Board games
Children's play area
Game room

Spa & Leisure

Live entertainment
Garden area
Leisure/ TV room
Spa & wellness center

Room features

Heating
Soundproofed rooms
Sitting area
Dressing area
Patio
Terrace
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Bedroom

Electric blankets

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Parquet floor

Location

Robertson Road, Darjeeling (West Bengal), India, 734101

Map view

Robertson Road, Darjeeling (West Bengal), India, 734101

City landmarks

Chauk Bazaar

Darjeeling Mall

3300 ft

Observatory Hill

Mahakal Temple

4200 ft

Limbugaon

Jhandi Dara Sunrise Point

3000 ft

Garden

Lloyd Botanical Garden

4600 ft

Dali Monastery or Dali Gomba is also known as the Druk Thupten Sangag Choeling Monastery

Dali Monastery

4200 ft

Bhutia Busty Rd

Bhutia Busty Monastery

2800 ft

Lebong Cart Rd

Happy Valley Tea Estate

4600 ft

Lebong Cart Road Himalayan Mountaineering Institute

Everest Museum

3500 ft

Pagoda

Japanese Peace Pagoda

1.2 mi

Bagdogra

Tea Garden

4200 ft

Upper Bhutia Busty

Tea Garden View

4200 ft

Chauk Bazaar

Darjeeling Clock Tower

3300 ft

Naya Basti

Observatory Hill View Point

4200 ft

Darjeeling - Jorethang Road

Padmaja Naidu Himalayan Zoological Park

3.5 mi

Nearby

Chowrasta Darjeeling Reservation Center

Chowrasta

800 ft

Ahal Dara View Point

1700 ft

Museums

Himalayan Tibet Museum

1400 ft

Kalimpong

Samthar Plateau

1700 ft

Tenzing Norgay Road

Aloobari Gompa Monastery

1000 ft

Kurseong

Dow Hill

1700 ft

Mall

Rink Mall

1500 ft

Jaldhaka River Bindu

Bindu Dam

4600 ft

Near National Highway 31

Chapramari Wildlife Sanctuary

4600 ft

Chowrasta square

Observatory Hill

4200 ft

Parks

Surya Sen Park

4600 ft

Forest Area Kurseong 4 Km from Kurseong Railway Station

St. Mary's Hill

4600 ft

Forestbusty Sonada

Chattakpur

4600 ft

Manbari Basti

Sherpa Monastery

1300 ft

Oppsite Mahakal Mandir

Deshbandu Museum

1500 ft

Chittaranjan Das Memorial

1600 ft

Restaurants

Hasty Tasty

2600 ft

13 Nehru Road

Frank Ross Cafe

300 ft

Nehru Rd

Keventers

900 ft

Clubside Nehru Road

Nawangs Restaurant

300 ft

No 7 Robertson Road Clubside

The Junction

1000 ft

H.D. Lama Road Daroga Bazaar

Shangri-La

1100 ft

5 Nehru Road

KFC

2400 ft

Nehru Rd Near Chowrasta

Kanika's for Veggie Lovers

1000 ft

H.D. Lama Road

Goodricke, the House of Tea

2400 ft

Nehru Road Opposite Darjeeling Planter Club

Blue Haven Restaurant

1000 ft

26 H D Lama Road C/O Seven Seventeen Hotel

Mahakal Restaurant

500 ft

Robertson Road

Reviews and Ratings

Reviews from guests about their experience.

80%

loved their spa retreat and can’t wait to return.

8.0/10

Great

Rooms

5.2

Location

8.4

Service

6.0

Dining

6.0

3.5/5 based on 621 reviews

#39 of 254 hotels in Darjeeling based on Tripadvisor

Lee

United States of America, March 2025

6.4/10

My stay at the Central Heritage Resort & Spa was a mixed bag. The location is superb, just a short walk from the Mall, which made exploring easy and convenient. However, the room was not up to par, with issues like discomfort and outdated amenities. While the staff was generally polite, my experiences varied significantly, especially regarding service efficiency and room maintenance.

Rooms

5.0

The deluxe room I stayed in had a vintage feel, and while it was spacious, the bed was quite uncomfortable. The amenities were lacking; there were no slippers or sufficient toiletries provided. Plus, the broken electric kettle was inconvenient.

Service

5.0

I found the service to be inconsistent. Some staff members were polite and helpful, but the manager at the front desk was often unresponsive, which led to frustrating interactions. I felt the staff lacked coordination, especially when I faced issues during my stay.

Location

8.0

The location of the hotel is one of its best assets. It's right in the center of Darjeeling, close to all the key attractions and the bustling Mall Road. This makes it super convenient for exploring the area on foot.

Dining

5.0

The breakfast offered at the hotel was quite poor, with a limited spread and mediocre quality. Additionally, the restaurant prices felt overly high for what was served, which was disappointing compared to the local eateries.

Facilities

5.0

The facilities were underwhelming considering the price point. Only basic services like room service and housekeeping were provided, and the promised spa services were unavailable. Hot water was available only at certain times, which was a hassle.

Jeremy

United States of America, January 2025

7.2/10

I had high hopes for Central Heritage Resort & Spa, but it fell short. While the location is great, right by the mall, the lack of maintenance and poor service was disappointing. The rooms could use some updating, and the dining options were not up to par.

Rooms

5.0

The room I stayed in was cramped and not suited for three people, with an unpolished wooden floor and poor lighting. The hot water situation was a hassle, only being available in two short time slots daily, and even then, it wasn't very warm.

Service

5.0

The staff unfortunately weren't very helpful. When I had issues with my room, I felt like my concerns were brushed off. The reception could definitely use some professional training.

Location

8.0

On the plus side, the hotel's location is a win as it's super close to the mall and other attractions, making it easy to get around the city. Plus, cars can reach the hotel, which is a nice perk.

Dining

5.0

I must say, I wasn't impressed with the food. I tried a few meals, but they were quite lackluster and didn't match the prices. Better off dining elsewhere.

Facilities

5.0

The amenities were basic at best. I noticed my room didn't have a proper backup for electricity, and there seemed to be a lack of options for services like room service or dry cleaning.

Neal

United States of America, January 2025

5.6/10

My stay at Central Heritage Resort & Spa was a mix of charm and disappointment. I loved the superb location and the friendly staff who made me feel welcomed. However, the room was quite damp and dark, which was not what I expected for the price. The dining experience was good, especially the breakfast spread, but I struggled with the heating in my room. Overall, it was an okay experience but with room for improvement. 🌄

Rooms

6.0

My room was dark, damp, and located in the basement, which made it very cold. I advise avoiding the basement rooms if possible.

Service

9.0

The staff was generally friendly and helpful, especially Mr. Norbu from the front office who went above and beyond to make my stay comfortable. However, I faced some issues with hot water initially, although they were resolved quickly.

Location

10.0

The resort is centrally located, making it easy to get to nearby attractions. It's just a short walk from The Mall, which I appreciated.

Dining

8.0

Breakfast had a great variety and was delicious. I enjoyed the atmosphere in the dining area.

Facilities

7.0

The hotel boasts a lot of facilities, including a spa and games room, which are great for relaxing. However, the chill in the dining area made dining a bit uncomfortable.

Larry

United States of America, December 2024

6.8/10

During my stay at Central Heritage Resort & Spa, I found the location to be quite convenient, just a short walk from the market, but the hotel itself was underwhelming. The building felt old and poorly maintained, and I was disappointed with the room conditions. The service had its ups and downs, with helpful staff in some areas but issues in others. Overall, it didn't quite live up to the heritage experience I was hoping for.

Rooms

5.0

The room I stayed in had a nice heritage ambiance, but it was quite old and lacked upkeep. The floor was unpolished, and I noticed the bathrooms needed renovations. There was limited hot water, which added to my discomfort.

Service

5.0

While some staff were friendly and helpful, the overall service could be improved, especially regarding responsiveness. I faced issues at check-in concerning the promised room arrangements, and the hotel did not respond well during my pre-arrival inquiries.

Location

7.0

The hotel's location was one of the best aspects; it was centrally located and within walking distance of the main market. However, the noise from the traffic road did detract from the experience.

Dining

6.0

The restaurant served good quality food, although it was quite expensive compared to other local options. My overall dining experience varied, but I did enjoy the breakfast offerings.

Facilities

5.0

The hotel offers various facilities, but I found basic amenities lacking, especially in the context of a heritage hotel. Some aspects like room service were satisfactory, but overall, renovation and updates are needed.

Deborah

United States of America, November 2024

6.4/10

My stay at Central Heritage Resort & Spa was quite the mixed bag. The location is fantastic, being just a short walk from The Mall (you can't beat that!). However, the room I stayed in was a letdown, with issues like uncomfortable beds and some maintenance problems. The staff were friendly and helpful, and I did enjoy the dining options, but the pricing for food felt a bit steep compared to other places in Darjeeling.

Rooms

5.0

I stayed in a Super Deluxe Room, and while it had a nice mountain view, the bed was uncomfortable and the bathroom left much to be desired. Some serious maintenance is needed.

Service

6.0

The staff was generally courteous and helpful, though there were moments when my requests weren't fully met. Mr. Rana was particularly attentive and tried his best to ensure I had what I needed.

Location

9.0

The hotel's location is unbeatable. Just minutes away from Keventers and Glenarys, I loved being in the heart of the action.

Dining

6.0

The food was decent, but I found it quite pricey compared to outside options. Breakfast was acceptable, but it could definitely improve in quality.

Facilities

7.0

The hotel offers a range of facilities including room service and laundry, which was convenient. However, there were issues with hot water initially, but they were resolved fairly quickly.