Central Heritage Resort & Spa Formerly Fortune Itc Resort | Darjeeling (West Bengal) ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Robertson Road, The Mall, West Bengal, Darjeeling (West Bengal), India, 734101

“The hotel's central location made exploring the vibrant city effortless!”view full review

Central Heritage Resort & Spa Formerly Fortune Itc Resort boasts colonial architecture and vintage wooden furnishings. This 4-star Darjeeling (West Bengal) hotel serves as a base for exploring the surrounding mountain scenery and ancient monasteries.

Rooms & Amenities

The rooms at Central Heritage Resort & Spa are designed to provide luxurious comfort with modern amenities, including flat-screen TVs and tea/coffee makers. Each room features warm wooden interiors and offers breathtaking views of the Kanchenjunga mountain range. The Heritage Suite Room offers a spacious layout with a separate living area and a fireplace.

Dining & Nearby Options

Dining options include the on-site restaurant, The Orchid, serving Indian and continental cuisines. Room service is available for guest convenience, ensuring meals can be enjoyed in the comfort of your room. Nearby dining options feature Kunga Restaurant and Penang Restaurant located just a few minutes away.

Business & Events

A well-equipped business center and multi-function hall at Central Heritage Resort & Spa cater to various corporate and banquet events. The Regency Hall, spanning 464.5 m², is suitable for large gatherings. Additionally, the dedicated banquet team assists in organizing and executing events seamlessly.

Leisure & Local Area

The resort features a serene lounge area with live piano music, enhancing the atmosphere for relaxation. The proximity to Darjeeling Mall and attractions like the Himalayan Tibet Museum and Japanese Peace Pagoda offers ample opportunity for activities and sightseeing. Guests also have access to a reliable cab service for local transportation.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Room New Wing

2 persons

17 m²

1 King-size bed

Shower

room details

Heritage Suite Room

2 persons

38 m²

1 King-size bed

Shower

Fireplace

room details

Cozy Room Balcony New Wing

2 persons

23 m²

1 Double bed

Shower

Balcony

room details

Double Room Balcony

2 persons

26 m²

1 Double bed

Shower

Balcony

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Darjeeling (West Bengal)300 m

Airports

Bagdogra (IXB) 71.1 km

Bhadrapur (BDP) 93.9 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Relaxing Spa Experience

“I truly enjoyed the spa facilities at Central Heritage Resort & Spa. After a long day of exploring, it was wonderful to retreat to the spa for some rejuvenation. The treatments offered were exquisite, and I left feeling completely refreshed and relaxed. This is a must-visit for anyone looking to unwind!” view full review

Delicious Dining Options

“The dining experience at the hotel was excellent. I loved the breakfast spread, especially the traditional Indian dishes they offered. Every meal was well-prepared and tasted delicious. It was a great way to start the day before heading out for adventures in the area.” view full review

Cozy Room Ambiance

“I stayed in one of the club rooms, and it was extremely spacious with a lovely fireplace that kept us warm on chilly evenings. The decor had a charming vintage feel that enhanced the overall experience. I felt at home in the room, making my stay even better.” view full review

Comfortable and Spacious

“My room was very spacious, providing plenty of room to relax. The wooden floors added a touch of elegance, and the furnishings were comfortable. I appreciated the ambiance, the perfect retreat after a long day. I would highly recommend this room for a cozy stay.” view full review

General

Non-smoking rooms
Free Wi-Fi
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
24-hour security
Lift
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Billiard tables
Darts
Table tennis

Guest Parking

Electric kettle

Services

Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

Restaurant
Bar/ Lounge area

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Board games
Children's play area
Game room

Spa & Leisure

Live entertainment
Garden area
Leisure/ TV room
Spa & wellness centre

Room features

Heating
Soundproofed rooms
Sitting area
Dressing area
Patio
Terrace
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Bedroom

Electric blankets

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Parquet floor

Location

Robertson Road, The Mall, West Bengal, Darjeeling (West Bengal), India, 734101

Map view

Robertson Road, The Mall, West Bengal, Darjeeling (West Bengal), India, 734101

City landmarks

Landmark

Darjeeling Mall

990 m

Landmark

Padmaja Naidu Himalayan Zoological Park

2.1 km

Landmark

Mahakal Temple

1.3 km

Landmark

Chowrasta

630 m

Garden

Lloyd Botanical Garden

1.4 km

Landmark

Dali Monastery

1.3 km

Pagoda

Japanese Peace Pagoda

1.9 km

Landmark

Happy Valley Tea Estate

1.4 km

Landmark

Jhandi Dara Sunrise Point

1.4 km

Museum

Himalayan Tibet Museum

990 m

Gallery

Ava Art Gallery

1.2 km

Landmark

Bhutia Busty Monastery

1.3 km

Landmark

Aloobari Gompa Monastery

990 m

Landmark

Everest Museum

1.5 km

Landmark

Darjeeling Clock Tower

990 m

Mall

Rink Mall

1.3 km

Landmark

Chapramari Wildlife Sanctuary

1.4 km

Landmark

Bindu Dam

1.4 km

Park

Surya Sen Park

1.4 km

Landmark

Chattakpur

1.4 km

Landmark

Sherpa Monastery

990 m

Landmark

St. Mary's Hill

1.4 km

Park

Ganga Maya Park

1.4 km

Nearby

Ahal Dara View Point

340 m

Kalimpong

Samthar Plateau

340 m

Kurseong

Dow Hill

340 m

Near River

Kali Temple

340 m

Dhupi Forest

Devi-Sthan Temple

340 m

Srikhola Bridge

Srikhola

340 m

Kalimpong

Zong Dog Palri Fo Brang Monastery

340 m

Restaurants

Cinnamon restaurant

1.2 km

10 Gandhi Road Hotel Fairmont

Subway

1.1 km

17th Gandhi Road Ground Floor Viceroy Hotel

The Park Restaurant

1.1 km

Laden La Road Near State Bank Of India

Cafe Coffee Day

120 m

Landenla Road Inside Rink Mall Opp Darjeeling Head Post Office

Penang Restaurant Since-1972

120 m

11 Ladenla Road Opposite to Inox

Big Bite

120 m

Gatty's Cafe

860 m

Dr Zakir Hussain Road Below Omni Guesthouse

Glenary's

190 m

Nehru Road

Kunga Restaurant

210 m

51 Gandhi Road Near Keventers

Footy Cafe

530 m

Zakir Hussain Road

Fiesta Restaurant

340 m

C/O Pineridge Hotel

Reviews and Ratings

Reviews from guests about their experience.

3.5/5 based on 621 reviews

#39 of 254 hotels in Darjeeling based on Tripadvisor

Lee

United States, March 2025

6.4/10

My stay at the Central Heritage Resort & Spa was a mixed bag. The location is superb, just a short walk from the Mall, which made exploring easy and convenient. However, the room was not up to par, with issues like discomfort and outdated amenities. While the staff was generally polite, my experiences varied significantly, especially regarding service efficiency and room maintenance.

Rooms

5.0

The deluxe room I stayed in had a vintage feel, and while it was spacious, the bed was quite uncomfortable. The amenities were lacking; there were no slippers or sufficient toiletries provided. Plus, the broken electric kettle was inconvenient.

Service

5.0

I found the service to be inconsistent. Some staff members were polite and helpful, but the manager at the front desk was often unresponsive, which led to frustrating interactions. I felt the staff lacked coordination, especially when I faced issues during my stay.

Location

8.0

The location of the hotel is one of its best assets. It's right in the center of Darjeeling, close to all the key attractions and the bustling Mall Road. This makes it super convenient for exploring the area on foot.

Dining

5.0

The breakfast offered at the hotel was quite poor, with a limited spread and mediocre quality. Additionally, the restaurant prices felt overly high for what was served, which was disappointing compared to the local eateries.

Facilities

5.0

The facilities were underwhelming considering the price point. Only basic services like room service and housekeeping were provided, and the promised spa services were unavailable. Hot water was available only at certain times, which was a hassle.

Jeremy

United States, January 2025

7.2/10

I had high hopes for Central Heritage Resort & Spa, but it fell short. While the location is great, right by the mall, the lack of maintenance and poor service was disappointing. The rooms could use some updating, and the dining options were not up to par.

Rooms

5.0

The room I stayed in was cramped and not suited for three people, with an unpolished wooden floor and poor lighting. The hot water situation was a hassle, only being available in two short time slots daily, and even then, it wasn't very warm.

Service

5.0

The staff unfortunately weren't very helpful. When I had issues with my room, I felt like my concerns were brushed off. The reception could definitely use some professional training.

Location

8.0

On the plus side, the hotel's location is a win as it's super close to the mall and other attractions, making it easy to get around the city. Plus, cars can reach the hotel, which is a nice perk.

Dining

5.0

I must say, I wasn't impressed with the food. I tried a few meals, but they were quite lackluster and didn't match the prices. Better off dining elsewhere.

Facilities

5.0

The amenities were basic at best. I noticed my room didn't have a proper backup for electricity, and there seemed to be a lack of options for services like room service or dry cleaning.

Neal

United States, January 2025

5.6/10

My stay at Central Heritage Resort & Spa was a mix of charm and disappointment. I loved the superb location and the friendly staff who made me feel welcomed. However, the room was quite damp and dark, which was not what I expected for the price. The dining experience was good, especially the breakfast spread, but I struggled with the heating in my room. Overall, it was an okay experience but with room for improvement. 🌄

Rooms

6.0

My room was dark, damp, and located in the basement, which made it very cold. I advise avoiding the basement rooms if possible.

Service

9.0

The staff was generally friendly and helpful, especially Mr. Norbu from the front office who went above and beyond to make my stay comfortable. However, I faced some issues with hot water initially, although they were resolved quickly.

Location

10.0

The resort is centrally located, making it easy to get to nearby attractions. It's just a short walk from The Mall, which I appreciated.

Dining

8.0

Breakfast had a great variety and was delicious. I enjoyed the atmosphere in the dining area.

Facilities

7.0

The hotel boasts a lot of facilities, including a spa and games room, which are great for relaxing. However, the chill in the dining area made dining a bit uncomfortable.

Larry

United States, December 2024

6.8/10

During my stay at Central Heritage Resort & Spa, I found the location to be quite convenient, just a short walk from the market, but the hotel itself was underwhelming. The building felt old and poorly maintained, and I was disappointed with the room conditions. The service had its ups and downs, with helpful staff in some areas but issues in others. Overall, it didn't quite live up to the heritage experience I was hoping for.

Rooms

5.0

The room I stayed in had a nice heritage ambiance, but it was quite old and lacked upkeep. The floor was unpolished, and I noticed the bathrooms needed renovations. There was limited hot water, which added to my discomfort.

Service

5.0

While some staff were friendly and helpful, the overall service could be improved, especially regarding responsiveness. I faced issues at check-in concerning the promised room arrangements, and the hotel did not respond well during my pre-arrival inquiries.

Location

7.0

The hotel's location was one of the best aspects; it was centrally located and within walking distance of the main market. However, the noise from the traffic road did detract from the experience.

Dining

6.0

The restaurant served good quality food, although it was quite expensive compared to other local options. My overall dining experience varied, but I did enjoy the breakfast offerings.

Facilities

5.0

The hotel offers various facilities, but I found basic amenities lacking, especially in the context of a heritage hotel. Some aspects like room service were satisfactory, but overall, renovation and updates are needed.

Deborah

United States, November 2024

6.4/10

My stay at Central Heritage Resort & Spa was quite the mixed bag. The location is fantastic, being just a short walk from The Mall (you can't beat that!). However, the room I stayed in was a letdown, with issues like uncomfortable beds and some maintenance problems. The staff were friendly and helpful, and I did enjoy the dining options, but the pricing for food felt a bit steep compared to other places in Darjeeling.

Rooms

5.0

I stayed in a Super Deluxe Room, and while it had a nice mountain view, the bed was uncomfortable and the bathroom left much to be desired. Some serious maintenance is needed.

Service

6.0

The staff was generally courteous and helpful, though there were moments when my requests weren't fully met. Mr. Rana was particularly attentive and tried his best to ensure I had what I needed.

Location

9.0

The hotel's location is unbeatable. Just minutes away from Keventers and Glenarys, I loved being in the heart of the action.

Dining

6.0

The food was decent, but I found it quite pricey compared to outside options. Breakfast was acceptable, but it could definitely improve in quality.

Facilities

7.0

The hotel offers a range of facilities including room service and laundry, which was convenient. However, there were issues with hot water initially, but they were resolved fairly quickly.